Privacy Policy

Welcome to Soulmutts Toronto Ltd. (“Company,” “we,” “our,” “us”).

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://soulmuttstoronto.com/contact-us/ (the “Site”). Please read this Privacy Policy carefully. If you do not agree with its terms, please do not access the Site.

We may collect information about you in a variety of ways, including:

We collect personally identifiable information such as your name, email address, phone number, and other details that you voluntarily provide when using our Site or signing up for services.

We automatically collect certain information when you visit the Site, including your IP address, browser type, operating system, access times, and pages visited.

Our Site uses cookies and similar tracking technologies to enhance your experience and analyze Site usage. The types of technologies we use include:

Essential Cookies: Necessary for the Site to function properly and provide basic features.

Analytics Cookies: We use Google Analytics and Microsoft Clarity to understand how visitors interact with our Site, including page views, user behavior, and Site performance. These services may collect information such as your IP address, browser type, and pages visited.

Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure campaign effectiveness.

You can control cookies through your browser settings. However, disabling certain cookies may limit Site functionality. For more information about how Google Analytics and Microsoft Clarity handle your data, please review their respective privacy policies.

We use the information collected to:

• Provide and improve our services
• Respond to inquiries and customer service requests
• Personalize user experiences on our Site
• Send transactional messages related to services
• Ensure compliance with legal obligations

We retain your personal information for different periods depending on the purpose:

Current Customers: We retain your personal information indefinitely while you remain an active customer to provide ongoing services and support.

Former Customers: After you are no longer a customer, we retain your information for up to 1 year for business continuity and potential future service inquiries.

Marketing Communications: If you unsubscribe from our newsletters or marketing emails, we retain your information for up to 1 year. If you resubscribe during this period, we will retain your information indefinitely as an active subscriber.

Website Analytics: Data collected through Google Analytics and Microsoft Clarity is retained according to their default retention periods.

Deletion Requests: Upon your request, we will delete all your personal information within 30 days, except where prohibited by law.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We implement appropriate security measures to protect your personal data, including secure servers with HTTPS encryption (SSL certificates) to protect data transmission. While we take reasonable precautions, no method of transmission over the internet is 100% secure.

Some browsers allow you to send Do-Not-Track (DNT) requests. We respect these signals and comply accordingly.

You may request to review, modify, or delete your personal data at any time by contacting us. We will process such requests in accordance with applicable laws.

We comply with all applicable privacy laws and regulations, including data protection standards for text messaging services.

We may update this Privacy Policy periodically. Changes will be posted on this page, and continued use of the Site constitutes acceptance of any modifications.

If you have questions or comments about this Privacy Policy, please contact us at:

Soulmutts Toronto Ltd.
826 Eastern Avenue
Toronto, Ontario, M4L 1A1
info@soulmuttstoronto.com
+16472252559